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Collision Assistance helps put you in control
A collision, even a minor fender bender, can be overwhelming. The Collision Assistance feature within the FordPass® App* is there to help you regain control of the situation. You can immediately contact a trained advisor or follow the step-by-step guide for how to proceed. Either way, we’re there to help.
BE CAREFUL, SEEK HELP - Move to a protected spot if possible, turn on your hazard lights and be careful getting out of the vehicle. Check to see if anyone is injured or needs assistance and call 911.
CHOOSE THE HELP YOU NEED - You can use the app to access Collision Assistance and a helpful step-by-step guide, or, with the push of a button, you can immediately talk to a live, trusted, and knowledgeable advisor. They are available 24/7/365 to help guide you through the process.
LOCATE A REPAIR CENTER, FIND TOWING AND TRANSPORTATION - Collision Assistance can show you the nearest Ford Certified Collision Network repair centers, along with contact information. These Ford certified shops have the right tools and training, follow Ford repair procedures, and utilize the original Ford Parts during the repair to return your vehicle to pre-accident condition. You can also arrange towing and transportation solutions from ride-sharing to securing a rental vehicle at the push of a button.
DOCUMENT THE ACCIDENT - We suggest using your phone’s notes feature or hand written notes to document the collision — making sure to get the contact information of other drivers and witnesses. We also recommend taking as many photos as needed to cover all aspects of the incident, including vehicle and property damage, driver’s license, plate numbers and insurance cards of the other driver.
Download The FordPass® App
If you don't have the FordPass App, download it now. To turn on Collision Assistance, you must enable Bluetooth®** on your smartphone and activate Ford Applink®*** (for connected vehicles with SYNC® 3 and up).
In addition to Collision Assistance, FordPass offers many other benefits. It puts everything from important vehicle details to vehicle control features to Roadside Assistance at your fingertips.
*FordPass® App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply. **The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc. ***Commands may vary by phone and Applink software.
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